Last week at the Emerson Global Users Exchange in Anaheim, Calif., I had the opportunity to talk a little shop with Steve Sonnenberg, president of Emerson Process Management, and Peter Zornio, the company’s chief strategic officer. During our conversation, Mr. Sonnenberg and Mr. Zornio shed some light on Emerson’s recent initiatives in the areas of usability, industrial wireless, and broad-based trends within the world of process automation and instrumentation. Over the next week, I will be posting transcripts of my Q&A with Mr. Sonnenberg and Mr. Zornio. The following is the first in this series of posts. It concentrates on Emerson’s recent focus on product usability and its Human Centered Design program.